Privacy Policy นโยบายความเป็นส่วนตัว

We collect your information directly and indirectly when you interact with our products and services, including:

• Booking a villa online via email, official website, telephone, WhatsApp, Line, or social media.
• Booking via Online Travel Agencies (OTAs) such as Booking.com, Agoda, Expedia, or corporate travel agents.
• Signing up for our loyalty programs or promotional newsletters.
• Checking in and staying at our resort, or utilizing spa and dining facilities.
• Accessing the hotel's high-speed guest Wi-Fi internet network.
• Posting reviews or interacting with our social media pages.
• Completing customer feedback forms or market research surveys.
• Participating in competitions, prize draws, or promotional events.

There are activities where we use your personal information with your consent, such as sending promotional offers, resort event updates, and news of Bandara products and services.

Bandara Spa Resort & Pool Villas, Samui will always obtain your consent where required by law. You are entitled to tell us not to use your information for marketing purposes, and you may withdraw your consent at any time without charge.

There are situations where we are required by law to collect and maintain guest records, including:

• Hotel Act B.E. 2547 (2004): Recording guest identity and stay registers for public safety.
• Immigration Act B.E. 2522 (1979): Reporting foreign national guest stays (TM.30 notification) to immigration authorities.
• Revenue Code & Accounting Standards: Financial reporting, VAT invoices, and audit requirements.
• Emergency & Health Regulations: Ensuring emergency response readiness and life safety compliance.

We may use your contact information (name, address, telephone number, email, and messaging handles) to send you marketing communications, offers, and event invitations offered by Bandara Spa Resort & Pool Villas, Samui or our hospitality partners.

We will not use your personal information for direct marketing without your prior consent. If you do not wish to receive marketing communications, you may opt out at any time by clicking "Unsubscribe" in our emails or emailing us at stay@bandarasamui.com.

To maintain the accuracy of your personal information, prevent unauthorized access, and ensure correct data usage, we have implemented appropriate physical, electronic, and managerial measures to safeguard and secure all personal data we collect.

• Encrypted data transmission (SSL/TLS) for online transactions.
• Restricted database access granted only to trained, authorized personnel.
• Secure data storage infrastructure with firewalls and continuous monitoring.

We do not sell your personal data. We may share data under confidentiality agreements with:

• Bandara Hotels & Resorts Group member properties for unified reservation management.
• Payment gateways and banks for transaction clearing.
• Property management system (PMS) and cloud technology providers.
• Authorized third-party excursion or transportation partners requested by you.

Our website uses cookies to distinguish you from other users, save your preferences, and provide a seamless browsing and booking experience. You can manage or disable cookies via your web browser settings.

Under Thailand's PDPA, you have the right to:

• Access & Copy: Request access to and obtain copies of your personal data.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion or anonymization of your data where permitted by law.
• Restriction & Objection: Request restriction or object to data processing.
• Withdraw Consent: Revoke consent previously given for optional processing.

To submit a data request, please email our Data Protection team at stay@bandarasamui.com.